Job Description :Our Calgary based client is looking for a Tier-1 Support Specialist to join their team.

Must Have Primary Skills :

• Bachelor’s degree or equivalent experience in IT or related field.
• IT support experience.
• Strong troubleshooting and incident management capabilities.
• Strong understanding of IT service management practices.
• Experience with enterprise systems.
• Excellent communication and customer service skills.
• Experience with Microsoft 365, Windows environments and ticketing system.
• Experience with legal technology/platforms/software is a must.

Nice To Have Secondary Skills :

• Good Communication.

Proven Experience In :
Provide clear guidance and support to end users.Maintain professional and client-focused communication. Resolve common IT problems or escalate as required.

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Please send your resume to [email protected]