Job Description :We are seeking an experienced Senior Technology Training Specialist in
Annapolis, MD!
Must Have Primary Skills :
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Bachelor's degree from an accredited university.
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5+ years of experience as a technology trainer working with proprietary and/or advanced commercial software.
- 3+ years of experience developing technical documentation.
- Experience developing and delivering in-person instructor-led training.
- Experience delivering customer training using adult learning principles.
- Experience creating technical training materials and instructional content.
- Experience managing training projects from initiation through completion.
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Strong experience with Microsoft productivity and collaboration applications, including:
- Microsoft Teams
- Microsoft Copilot
- OneNote
- SharePoint
- Microsoft Office applications
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Experience with training and instructional-content development tools such as:
- Camtasia
- Articulate 360
- Vyond
- Similar e-learning, video, and instructional design platforms
Nice To Have Secondary Skills :
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Ability to organize priorities and manage multiple projects and deadlines simultaneously.
- Ability to coordinate effectively across resources and stakeholder groups.
- Strong problem-solving and troubleshooting capabilities.
Proven Experience In :
- Strong instructional design and presentation skills.
- Excellent written and verbal communication skills.
- Ability to develop clear technical documentation for users with varying levels of technical expertise.
- Strong customer-service skills when working with internal and external subject matter experts.
Key Responsibilities
- Plan, develop, and deliver hands-on, instructor-led technology training for commercial and proprietary software applications.
- Develop technical documentation, including Quick Reference Cards, Quick Reference Guides, web-based content, and other user support materials.
- Create training videos, recorded instruction, and interactive learning modules.
- Apply adult learning principles when delivering training to individuals and groups.
- Manage training projects from initiation through completion, ensuring timely delivery and high-quality outcomes.
- Collaborate with subject matter experts and stakeholders to identify training needs and develop appropriate solutions.
- Track assignments, project plans, status, deliverables, and deadlines.
- Identify and troubleshoot user challenges and recommend appropriate solutions.
- Coordinate multiple concurrent training initiatives, resources, and stakeholders.