Job Description :Our client in Edmonton is looking for a Processing Center Advisor(Family Care, Program Administration)
Must Have Primary Skills :
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Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
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Determine client eligibility by reviewing financial and supporting documentation.
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Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
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Provide guidance on program requirements and assist clients in navigating online services and processes.
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Investigate and resolve application, payment, eligibility, and system-related issues.
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Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
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Collaborate with internal and external partners to support effective program delivery.
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Contribute to continuous improvement initiatives, testing, training, and operational projects.
Nice To Have Secondary Skills :
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Experience with government programs, eligibility assessment, or social benefits administration.
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Experience supporting clients through complex or sensitive situations.
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Experience using multiple systems and databases simultaneously while delivering customer service.
Proven Experience In :
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Experience in customer service, program administration, benefits administration, case management, or a related field.
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Strong analytical, problem-solving, and organizational skills.
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Ability to interpret and apply legislation, policies, procedures, and program guidelines.
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Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
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Ability to manage competing priorities in a high-volume, fast-paced environment.
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Experience handling sensitive and confidential information with professionalism and discretion.
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Ability to build positive relationships and provide empathetic, client-focused service.
Email:
[email protected]
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