Job Description :Our client is looking for  Contact Centre Officer –  in Ontario!

Must Have Primary Skills :
Qualifications & Core Competencies

• Phone‑based customer service experience in a structured, compliance‑driven, public‑interest, or administrative setting.
• Exceptional written English (grammar, sentence construction) and disciplined note‑taking.
• Proven ability to remain calm, empathetic, and impartial in sensitive or escalated situations.
• Attention to detail and understanding of official record integrity. 
• Experience with CRM/case management (preferably D365). 
• Ability to interpret and apply policies/procedures accurately and promptly.

Nice To Have Secondary Skills :

• Experience supporting regulators, tribunals, investigations, enforcement, or licensing bodies.
• Prior use of Microsoft Dynamics 365 (D365) or comparable CRM systems
• Experience drafting notes or summaries used in hearings, reviews, or formal decisions
• Familiarity with escalation protocols and transferring matters to senior officers

Proven Experience In :

• Demonstrates measured tone and composure when describing difficult stakeholder interactions.
• Can provide an example of balancing empathy with policy or regulatory constraints
• Shows understanding that notes may be relied upon as an official record
•  Learns and applies complex information quickly and accurately

Email: [email protected]
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