Job Description :Our client is looking for a Salesforce Administator / Analyst - Intermediate to join their team.

Must Have Primary Skills :

• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud, including: Cases, Queues, Assignment Rules, Email-to-Case, Case Escalation.o (Asset) Omni-Channel, Knowledge, and other service features.
• Strong understanding of Salesforce security.
• Experience working in a structured IT Service Desk or Application Support role.
• Hands-on experience with at least one ticketing system (Jira, Azure DevOps, ServiceNow, Halo, etc.).
• Strong understanding of Salesforce security: Profiles, Permission Sets, Role Hierarchy, Sharing Rules, Organization-Wide Defaults.
• Proven experience with: Flows and automation, Reports and dashboards beyond basic use

Nice To Have Secondary Skills :
Salesforce Administrator (ADM-201) certification required or in active progress
Experience with: Data Loader or similar tools for small/medium data fixes (under proper governance).
DevOps tooling for Salesforce (change sets, Git-based pipelines, CI/CD). o Other Salesforce clouds (Sales Cloud, Experience Cloud, etc.).

Proven Experience In :
The Intermediate Salesforce Analyst is a hands-on, mid-level role responsible for managing and resolving the majority of Salesforce Service Desk tickets for its clients. This includes troubleshooting, analysis, configuration changes, minor enhancements, documentation, and coordination with developers or senior consultants for complex issues. The ideal candidate is comfortable owning tickets end-to-end, making well-governed configuration changes, and acting as a trusted advisor to business users on how best to use Salesforce.

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Please send your resume to [email protected]