Junior Salesforce Analyst

Job# FT30675
Location Calgary, AB
Job Type Permanent
Salary Negotiable
Contact [email protected]
Status ACTIVE
Date Posted November 18, 2025
Submission Deadline November 26, 2025
Job Stream
Benefits Full-time Perm

Details

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Job Description :Our Client in Calgary is looking for a Junior Salesforce Analyst

Must Have Primary Skills :
  • Receive, log, and update Salesforce support tickets (incidents, service requests, “how-to "questions).
  • Gather clear information from users and document steps to reproduce issues
  • Troubleshoot basic Salesforce issues (UI/navigation, list views, simple report fixes, login/access issues).
  • Provide step-by-step guidance to users via email, chat, and screen-sharing sessions
  • Escalate complex issues to senior analysts with appropriate documentation


Nice To Have Secondary Skills :
Same as above

Proven Experience In :
  • 1–2+ years of experience working with Salesforce in any capacity (admin, analyst, power user, internship, or academic projects).
  • Core objects: Accounts, Contacts, Opportunities, Cases, Leads
  • Salesforce Lightning Experience (navigation, records, list views).
  • Running and modifying basic reports and dashboards
  • Service Cloud concepts (Cases, Queues, Assignment Rules, Email-to-Case).
  • Experience working in a help desk, call center, or customer support environment is anasset
  • Familiarity with any ticketing system (Jira, ServiceNow, Zendesk, Halo etc.) is an asset
  • Strong customer-service mindset and professional communication style
  • Updating page layouts and list views
  • Creating or updating simple fields and picklists
  • Adjusting report filters and basic report formats
  • Document resolutions and contribute to internal knowledge base / FAQ articles for repeat issues
  • Create simple user-facing guides with screenshots for common “how-to” topics
  • Maintain accurate ticket histories and status updates in the Service Desk tool
Email: [email protected]
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